Your Monthly Call Report: See What the Phone Actually Produced

How Many Bookings Did Your Phone Really Make?

Most owners have a gut feeling about how busy their phones are, but not the hard numbers. Voka’s call report cuts through the guesswork. With one click in your Inbox, you get an Excel or CSV file showing exactly what happened on the phone—no fluff, just the facts.

What You Get in the Report

• Summary Sheet: Total calls, connected calls, missed calls, total and average talk time, plus counts of:
  • Booked appointments (from real booking-system actions)
  • Rescheduled and cancelled appointments
  • Package used (where a prepaid pack was applied)
  • Deposit links sent
  • Callbacks requested
  • Transfers to a person
  • Voicemails
  • Texts sent
• Details Sheet: Every call, one row each, with:
  • Time (in your timezone)
  • Caller number and name (when available)
  • Which assistant handled it
  • Outcome (Booked, Cancelled, Rescheduled, Transferred, Callback Requested, SMS Sent, or none)
  • Duration
  • Recording link

The details sheet is already filterable, so you can sort and dig in as you like.

Who This Helps

If you want to know exactly what your phone is producing—how many calls lead to bookings, how many are missed, and how much time is spent—this report is for you. It’s useful for owners and managers who want to measure the phone’s real value, spot bottlenecks, or see if changes (like adding Voka) actually move the needle.

What It Does Not Do

• No revenue or dollar figures. The report counts bookings, not sales.
• No automatic emails. You download the report on demand—nothing arrives in your inbox each month unless you grab it.
• No after-hours breakout. If you want to see calls outside business hours, sort by the Started At column.
• No bookings made by text. Only bookings completed on the call are included.

Before and After: Why This Matters

Before, you might have relied on your booking system’s numbers or staff notes, but those rarely show what came in by phone versus online. With Voka’s report, you see exactly how many bookings happened because someone called—no more guessing.

For example: say your report shows 120 calls last month, with 40 booked appointments and 10 callbacks requested. Now you know what your phone is really delivering, and where follow-ups might help.

How to Get Your Report

Just go to your Inbox and click to download the report for any month or date range. It’s that simple—no setup, no waiting.

Hear it answer your next call. Voka answers your calls free for 14 days or 100 minutes, whichever comes first — no credit card to start. Forward your line when you are ready, and unforward any time. Start free → · See how it works for your business