How Voka Handles Large Acuity Menus: Grouped Service Categories for Smoother Calls
Voka now groups large Acuity Scheduling menus by your existing service categories, so callers at day spas aren't forced to listen to a long list. Here's how it works—and its limits.
The Problem: Huge Menus, Frustrated Callers
If your day spa offers dozens of services, your phone assistant can start to sound like an automated directory. Listing every service in a single readout is a surefire way to lose callers before they even hear the option they want.
Voka's Solution: Grouped Service Categories (Acuity Only)
For businesses using Acuity Scheduling (and only Acuity), Voka organizes your services into the categories you already use in your Acuity account. Instead of reading out every single service, Voka first offers callers a choice of category. Once the caller picks a category, only the relevant services within that group are listed.
How It Works
- Voka pulls your existing Acuity service categories (the groups you set up in Acuity itself).
- When a caller asks to book, the assistant offers the category choices instead of a full service list.
- Once the caller selects a category, Voka reads out only the services in that group.
- You review and approve the suggested groupings—Voka does not guess or invent categories.
Who This Helps
- Day spas and similar businesses with large, complex menus in Acuity Scheduling.
- Front desk managers who want to avoid overwhelming callers and reduce hang-ups.
What It Does Not Do
- Does not work with Square, Google Calendar, or Calendly—only Acuity accounts that already use categories.
- Does not create or suggest new categories; it relies on what you have in Acuity.
- If your Acuity account does not use categories, Voka cannot group your menu.
Before and After
| Before | After |
|---|---|
| Caller hears a long, flat list of every service. | Caller chooses a category (e.g., "Massage", "Facials", "Body Treatments"), then hears only relevant services. |
| Higher risk of caller hang-up or confusion. | More focused booking experience. |
Key Takeaways
- Large menus don't have to mean long, tedious calls.
- Grouping by category keeps the experience efficient—if you're on Acuity and using categories.
- This feature is not available for other booking platforms or Acuity accounts without categories.
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