Holiday Closures: Voka Explains, Not Just Blocks Out
When your salon closes for a holiday, Voka tells callers exactly why—so they don’t assume you’re just fully booked. Add up to 60 closure dates per location and keep your clients informed.
Why Holiday Closure Messaging Matters for Salons
When your hair salon closes for a holiday or vacation, callers still expect clear answers. If your receptionist—human or AI—just says there are no available appointments, most clients assume you’re fully booked, not closed. This leads to confusion, repeated calls, and sometimes lost bookings to competitors who do a better job of communicating.
What Voka's Closure Feature Does
- Add closure dates per location: You can enter up to sixty closure dates for each of your salon locations.
- Tell callers the real reason: Instead of just failing to find a slot, Voka will explain the closure out loud using the reason you provide—"We're closed for Memorial Day" or "We're closed for staff vacation."
- Feeds the store-hours block: These closure dates are checked before searching for appointments, so callers get an immediate, honest answer about why no times are available.
Who Benefits?
- Salon owners and managers: Avoid repeated calls and client confusion during holidays or planned closures.
- Front desk teams: Less manual work updating messages or returning missed calls after a closure.
- Clients: Clear, upfront communication about why they can’t book, so they don’t look elsewhere unnecessarily.
What This Feature Does Not Do
- Does not block your calendar: Closure dates in Voka do not close out days in Square, Acuity, or any booking system. You still need to block those days in your booking platform to prevent online bookings.
- No automatic holiday detection: You must enter each closure date and reason manually—Voka won’t guess or import public holidays.
Before and After: How It Changes the Caller Experience
| Before Voka Closure Dates | After Voka Closure Dates |
|---|---|
| Caller hears: "Sorry, there are no available appointments." (Assumes you’re fully booked.) | Caller hears: "We’re closed for the holiday on July 4th." (Knows exactly why.) |
Summary
Voka’s closure date feature gives salon owners a direct way to keep clients informed during holidays and planned closures. Instead of leaving clients guessing, your AI receptionist explains the real reason—reducing confusion and making sure your clients come back when you reopen.
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