Call Tagging in Voka: Find Every Booked, Cancelled or Transferred Call in Seconds
Voka tags every call with what actually happened on it, like booked, cancelled, transferred or a callback request, so you can filter your call log down to the calls you need.
Why call tagging matters
A month of call recordings doesn't help you if you can't find the one you need. Most owners never go back through their call history because it means opening calls one at a time. Voka tags each call with its outcome automatically, so "show me every cancellation this week" is one filter.
What the tags are
You don't have to set anything up or tag anything by hand. Voka tags a call when one of these happens on it:
- Booked: the caller booked an appointment.
- Cancelled: an existing appointment was cancelled.
- Rescheduled: an existing appointment was moved.
- Transferred: the call was handed off to a person on your team.
- Callback Requested: the caller asked for someone to call them back.
- SMS Sent: Voka texted the caller during or right after the call, for example your booking link.
A call where none of these happened, like a caller asking about your hours, simply has no tag.
Why you can trust them
The booking tags aren't guesses from the transcript. Voka adds Booked, Cancelled or Rescheduled only when the action actually went through in your connected booking system. If a cancellation failed, the call doesn't get a Cancelled tag. When the tag says booked, the appointment is on your calendar.
Finding a call
Open Call Logs and use the Outcome filter to show one type of call, such as every booking or every callback request. You can combine it with the assistant, phone number and inbound or outbound filters, or search by the caller's phone number.
A few ways owners use it:
- Callback Requested each morning, so nobody waits for a call back.
- Transferred to see which calls needed a person, and why.
- Cancelled and Rescheduled to see where the week's schedule changed.
- Booked to count how many appointments the phone line made this month.
What it doesn't do
- You can't create your own tags. The set above is fixed.
- Search matches phone numbers, not words said on the call.
- Tags don't send alerts. The one exception is callback requests: turn on callback notifications and Voka will email or text you when a caller asks for one.
Before and after
| Before | After |
|---|---|
| Every call looks the same in the log | Each call shows what happened on it |
| Finding a cancellation means opening calls one by one | Filter to Cancelled and it's there |
| No record of who asked for a call back | Callback Requested calls are one filter away |
Summary
Call tagging answers one question for every call: what happened? The tags come from real actions in your booking system, not guesses, and one filter pulls up exactly the calls you need.
Hear it answer your next call. Voka answers your calls free for 14 days or 100 minutes, whichever comes first — no credit card to start. Forward your line when you are ready, and unforward any time. Start free → · See how it works for your business