Let Clients Book and Ask Questions Over Text, 24/7
Voka’s two-way SMS lets clients book appointments and ask questions by text around the clock, meeting them where they prefer to communicate.
Why Two-Way SMS Booking Matters
Clients increasingly prefer texting over phone calls. Texting offers convenience, less friction, and fits naturally into their daily routines. For businesses, this means missing out on bookings and client questions if you rely solely on calls or web forms.
Voka solves this with two-way SMS conversational booking. Clients can text to book appointments or ask questions anytime, day or night, without waiting on hold or navigating complex menus.
Who Benefits
- Service Providers across all verticals—salons, consultants, fitness centers—where client communication is key.
- Operations Teams who want to reduce call volume and streamline client interactions.
- Clients who want quick, convenient access to booking and support without calling.
How It Works
- Two-Way SMS Messaging: Clients send texts to your Voka number. Voka’s AI handles booking conversations and answers common questions automatically.
- Conversational Booking: The AI guides clients through available times, confirms appointments, and sends booking links in the chat.
- Human Escalation: Clients can use a keyword (e.g., "agent") to instantly escalate the conversation to a live human agent when needed.
- Integration with Calendars: Bookings sync live with your existing calendar integrations—Square Appointments, Acuity, Calendly, Google Calendar, and soon Mindbody (pilot).
Setting It Up
- Connect Your Calendar: Link your preferred booking platform to Voka via native integrations or workflow automation tools like Zapier, Make, or n8n.
- Enable SMS Messaging: Activate two-way SMS in your Voka dashboard and configure your business phone number for texting.
- Customize Responses: Set up your conversational booking flows and common Q&A scripts tailored to your services.
- Define Escalation Keywords: Choose keywords clients can text to reach a human agent for complex issues.
- Test and Launch: Run test conversations to ensure smooth booking and escalation before going live.
Before and After Voka SMS Booking
| Before | After |
|---|---|
| Clients must call during business hours to book or ask questions. | Clients book and get answers anytime via text—no wait, no hold. |
| High call volume interrupts staff, reducing productivity. | AI handles routine requests, freeing staff to focus on complex tasks. |
| Booking platforms require manual entry or separate systems. | Bookings sync automatically with your calendar integrations. |
| Clients frustrated by limited communication options. | Clients communicate on their preferred channel, improving satisfaction. |
Voka’s two-way SMS conversational booking is a no-fluff, effective way to meet clients where they want to communicate—via text. It reduces friction, increases booking rates, and improves client experience with seamless human fallback.
Ready to add 24/7 SMS booking and support to your business? Get started with Voka today.