Teach Your AI Your Service Menu, Pricing, and Pre/Post-Care for Accurate Customer Answers
Generic AI answers can mislead customers and hurt your brand. Voka lets you teach your AI your exact service menu, pricing, and care instructions—update once, answer everywhere.
Why Generic AI Answers Don’t Cut It
AI receptionists handle calls and chats well, but generic AI models often get your service details wrong. This causes confused customers, missed bookings, and extra manual follow-up. Your business is unique—your AI should be too.
How Voka Fixes This: Knowledge Bases Grounded in Your Business
Voka uses Retrieval-Augmented Generation (RAG) to ground AI responses in your own knowledge base. This includes your service menu, pricing, and pre/post-care instructions, ensuring every answer is accurate and on-brand.
What This Means for You
- Accurate Answers: Customers get precise information about your offerings without guesswork or generic responses.
- Consistent Messaging: Your brand voice and policies are reflected exactly as you want, across calls, SMS, and chat.
- Single Source of Truth: Update your service menu or pricing once in Voka’s knowledge base, and every AI interaction reflects the change immediately.
Who Benefits
This feature is essential for any service business—salons, home services, or any vertical where accurate service details matter. It reduces human error and frees your team from repetitive questions.
Setting It Up: Concrete Steps
- Prepare Your Service Data: Gather your current service menu, pricing, and pre/post-care instructions in a digital format.
- Upload to Voka Knowledge Base: Use the Voka dashboard to input or import this data into your AI’s knowledge base.
- Verify and Test: Run test calls or chats to ensure the AI pulls the correct information and responds accurately.
- Maintain Updates: When services or prices change, update the knowledge base once—no need to retrain or reconfigure AI flows.
Before and After Voka Knowledge Base Integration
| Before | After |
|---|---|
| AI gives generic or incorrect service details | AI provides exact, up-to-date service and pricing info |
| Staff spends time correcting AI mistakes | Staff freed from repetitive Q&A, focusing on higher-value tasks |
| Inconsistent messaging across calls, SMS, and chat | Consistent, on-brand messaging across all customer touchpoints |
Voka’s knowledge base approach ensures your AI receptionist is not just automated, but truly informed and aligned with your business. Ready to stop generic AI mistakes and start delivering accurate, helpful answers every time? Get started with Voka today.