Teach Your AI Your Service Menu, Pricing, and Pre/Post-Care for Accurate Customer Answers
Generic AI answers can mislead customers and hurt your brand. Voka lets you teach your AI your service menu, pricing and care instructions from your own documents.
Why Generic AI Answers Don’t Cut It
AI receptionists handle calls well, but generic AI models often get your service details wrong. This causes confused customers, missed bookings, and extra manual follow-up. Your business is unique—your AI should be too.
How Voka Fixes This: Knowledge Bases Grounded in Your Business
Voka uses Retrieval-Augmented Generation (RAG) to ground AI responses in your own knowledge base. This includes your service menu, pricing, and pre/post-care instructions, so answers come from your own documents rather than general knowledge.
What This Means for You
- More Accurate Answers: The assistant looks up answers from your documents during the call instead of guessing. It isn’t perfect, so test it and review calls.
- Consistent Messaging: Your policies and care instructions come from the same documents on every call.
- Single Source of Truth: Share one knowledge base across all your assistants, and update it in Voka when your menu or prices change. It doesn’t re-sync from your website on its own, so re-upload when things change.
Who Benefits
This feature helps any appointment-based business—salons, spas, med spas, home services, or anywhere accurate service details matter. It reduces human error and frees your team from repetitive questions.
Setting It Up: Concrete Steps
- Prepare Your Service Data: Gather your current service menu, pricing, and pre/post-care instructions as PDF, Word or text files, or have a single web page that lists them.
- Upload to Voka Knowledge Base: Upload the files, or point it at that web page (it reads that one page; it doesn’t crawl your whole site).
- Verify and Test: Run test calls from your browser to check the AI pulls the correct information.
- Maintain Updates: When services or prices change, update the knowledge base in Voka; there’s no retraining. If you book through Square or Acuity, your services and prices are also read from your booking system, refreshed every few hours.
Before and After Voka Knowledge Base Integration
| Before | After |
|---|---|
| AI gives generic or incorrect service details | AI looks up answers from your own menu, prices and care sheets |
| Staff spends time answering the same questions | Staff freed from repetitive Q&A, focusing on higher-value tasks |
| Different answers depending on who picks up | Answers drawn from the same documents on every call |
Voka’s knowledge base approach keeps your AI receptionist informed by your own business details. Ready to swap generic AI answers for ones drawn from your own menu? Get started with Voka today.